Support & FAQ
We are ready to provide all the necessary support in the process of choosing jackets, sweaters or dresses, determining the right size and the taking measurements. So we'll keep you up to date during the process of making the item, and after it is shipped. We are always happy to help you with any questions.
Thank you for shopping for handmade goods and supporting independent designers!
You can choose suitable size by yourself in the size chart.
You can find a size chart in the description to each item. It is placed among the photos.
You need to take your bust and waist measurements. According to measurements you will be able to choose the correct size by the size chart.
Here is the perfect video explaining how to measure:
5:41 back length
Front length is the same as a back but measured in front of the body.
To measure a sleeve’s length just take a piece of clothes with sleeves you like and simply measure its length from the shoulder seam to the wrist.
Yes, of course. You can put them in the personalization window or send us in a private message. Please, don’t forget to mention your full height.
If you need to speed up the process, please mention it in the comment to your order. We will try to ship it ASAP, but do not guarantee.
Shipping & Tracking
You can find the tracking number in the notification which you will receive to your e-mail as soon as your order is shipped.
We recommend tracking your parcel by 17track.net
Please, contact us if you see that something goes wrong with the parcel. We will try to do our best to find out the current status and speed up the delivery process.
In this case, please contact us and we will find a solution.
Please, contact your post office as soon as possible to find out where is your package and how you can receive it.
Please, contact your post office as soon as possible so that they do not send the package back. They will be able to consult you where it is now.
Please, contact us as soon as possible. We will visit our post office to find out what might be going wrong and fulfil a claim to try to speed up the delivery process.
Custom fees for international customers
Customs duties, import taxes and other taxes are not included in the price of the goods and are not charged to the buyer at the time of placing the order. Buyers are responsible for all import and customs fees associated with their purchase. We encourage international shoppers to be aware of their country's fees before purchasing.
The rules of customs taxation vary in different countries. To find out the amount of tax, contact the customs or tax service of your country.
Return & Exchange
We accept returns or exchanges within 7 days after delivery date according to the tracking information. If you exceed this timeframe, unfortunately, we won't be able to offer a refund, store credit, or exchange. All sales of sale items are final and cannot be exchanged or returned, no exceptions.
Contact us if item doesn’t fit you well or doesn’t meet your expectations. And please, tell what is wrong with it and what do you want to have.
In case of exchange, you need to return item by yourself and replacement will be sent as soon as the first item will be received by us (if another was not discussed). Shipping and handling charges, gift wrap fees, and any taxes paid are not refundable or compensated.
If you need to get a replacement faster you can just put another order and we will send it ASAP. When we receive the first one, we will issue a full refund.
You can send an item back by regular postal service. Shipping and handling charges, gift wrap fees, and any taxes paid are not refundable or compensated. You won’t need to pay for delivery of the new item if you choose Standard shipping. But if you need to receive replacement faster, you can pay for extra fast shipping.
We do not recommend ironing the items, just treating them with a steam. If you do not have a steamer or iron with steam there is usually steam service at the every dry clean.
All the items can be professionally dry cleaned or can be washed by hand in a cold water with a soft liquid and then dry flat.